Legal
Privacy Policy
Last updated: April 2026
Brew-Casso operates this website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you. We may collect or process the following categories:
- Contact details - name, address, billing address, shipping address, phone number, and email address.
- Financial information - payment method type, transaction details, and payment confirmation. We do not store card details; all payment processing is handled securely by Razorpay.
- Transaction information - items you view, add to cart, or purchase, and your past transactions.
- Communications with us - information included when you contact us for support via email or WhatsApp.
- Device information - device type, browser, network connection, IP address, and unique identifiers.
- Usage information - how and when you interact with or navigate our website.
Personal Information Sources
- Directly from you - when you visit the website, place an order, or communicate with us.
- Automatically through the Services - from your device via cookies and similar technologies.
- From our service providers - when they collect or process your personal information on our behalf.
How We Use Your Personal Information
- Provide and improve the Services - to process payments, fulfil orders, send order notifications, arrange shipping, and facilitate returns.
- Marketing and advertising - to send marketing communications by email or message if you have opted in. You may opt out at any time.
- Security and fraud prevention - to authenticate users, provide secure transactions, and detect fraudulent or malicious activity.
- Communicating with you - to provide customer support and maintain our relationship with you.
- Legal reasons - to comply with applicable law, respond to valid legal process, and enforce our terms and policies.
How We Disclose Personal Information
- Service providers who perform services on our behalf - including Razorpay (payment processing), Delhivery (shipping), and cloud/analytics providers — under strict confidentiality obligations.
- Legal authorities if required to comply with applicable legal obligations or to protect our rights.
- In connection with a business transaction such as a merger, acquisition, or sale of assets.
- When you direct or consent to disclosure, such as social media integrations.
Third-Party Websites and Links
Our website may contain links to third-party platforms (e.g. Swiggy, Zomato, Razorpay). We are not responsible for the privacy practices of those platforms. Our inclusion of such links does not constitute endorsement of their content or practices.
Children's Data
The Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will delete it promptly.
Security and Retention of Your Information
We take reasonable measures to protect your personal information, but no security measure is perfect or impenetrable. We recommend that you do not use unsecure channels to communicate sensitive information to us.
How long we retain your personal information depends on factors such as whether we need it to provide Services, comply with legal obligations, or resolve disputes. Order information is typically retained for 7 years for tax compliance purposes.
Your Rights and Choices
- Right to Access / Know - you may request access to personal information we hold about you.
- Right to Delete - you may request that we delete personal information we maintain about you.
- Right to Correct - you may request that we correct inaccurate personal information.
- Right of Portability - you may request a copy of your personal information in certain circumstances.
- Managing Communication Preferences - you may opt out of marketing emails at any time using the unsubscribe link. We may still send transactional emails related to your orders.
To exercise any of these rights, please contact us at support@brewcasso.coffee. We will respond within 30 days. We may need to verify your identity before processing your request. We will not discriminate against you for exercising any of these rights.
Complaints
If you have complaints about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this page and update the "Last updated" date. Continued use of the Services after changes are posted constitutes acceptance of the revised policy.
Contact
Brew-Casso
Kesar Ban, Santacruz East, Mumbai, Maharashtra, India - 400055
Email: support@brewcasso.coffee